[vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1542089082339{padding-bottom: 60px !important;background-color: #f3f3f3 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_tta_tabs style=”outline” spacing=”5″ alignment=”center” active_section=”1″ no_fill_content_area=”true” el_class=”hide-mobile” el_id=”top”][vc_tta_section title=”General” tab_id=”1513345044018-2f614828-5d4b”][vc_empty_space height=”120px”][vc_column_text css_animation=”fadeInUp” el_class=”faqtitle”]<\/p>\n
General<\/strong><\/span><\/p>\n [\/vc_column_text][vc_toggle title=”1. Who is Soft Space Sdn. Bhd. (975870-D) (Soft Space)?” style=”round_outline” css_animation=”fadeInUp” css=”.vc_custom_1688635352340{padding-left: 50px !important;}”]We are a financial technology company that provides value-added services for the banking and payment industry. Our solutions are certified by EMVCo, PCI DSS and other major card schemes, making it secured and recognized globally. <\/span>[\/vc_toggle][vc_toggle title=”2. Who can apply to use your services? ” style=”round_outline” css_animation=”fadeInUp” css=”.vc_custom_1688635365754{padding-left: 50px !important;}”]Our solution is catered for everyone, whether you are a business owner with a few branches or an individual who is just starting out. <\/span><\/p>\n You can get hold of our solutions from our merchant acquiring arm Fass Payment Solutions Sdn. Bhd. (Fasspay) if you are within Malaysia. <\/span>[\/vc_toggle][vc_toggle title=”3. What other products and services that Soft Space offers?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1721375762529{padding-left: 50px !important;}”]We have different payment platforms to cater different tiers of merchants and not only that, we can customize the solutions to fit your business needs. So whether you\u2019re an owner who\u2019s interested in having their own e-wallet or payment terminal devices, we got you covered!<\/span><\/p>\n For more information, drop us an email at <\/span>hello@softspace.com.my<\/span><\/a> or call us at +603 7494 1222. <\/span><\/span>[\/vc_toggle][vc_toggle title=”4. I\u2019m interested in getting a payment terminal, so what do I do now?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1721375707409{padding-left: 50px !important;}”]If your business is based in Malaysia, you can email us at <\/span>hello@softspace.com.my<\/span><\/a> or call us at +603 7494 1222 – One of our Account Relationship Manager will get in touch with you as soon as they can.<\/span><\/span><\/p>\n You can browse through <\/span>www.fasspay.com<\/span><\/a> to see the different payment options that we offer that suit your business\u2019s payment needs. We understand that not all businesses operate the same way, so we try to accommodate you as best as we can. <\/span><\/span><\/p>\n If you are\u00a0based in other countries, you can find a partnered bank that has our products. If your desired bank is not on the link, then not to worry! Just contact us and we can try to work things out for you.<\/span>[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”The Platforms” tab_id=”1544008957074-7573b9a8-e2fa”][vc_empty_space height=”120px”][vc_column_text css_animation=”fadeInUp” el_class=”faqtitle”]<\/p>\n The Platforms<\/strong><\/span><\/p>\n [\/vc_column_text][vc_toggle title=” 1. What is EMV?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635641295{padding-left: 50px !important;}”]EMV stands for Europay, MasterCard, Visa. It is the global standard for chip-based Debit and Credit Card transactions. It is a joint effort between Europay, MasterCard and Visa to ensure security and global acceptance. <\/span><\/p>\n For more information, you can visit <\/span>www.emvco.com\/about\/overview\/<\/span><\/a><\/span>[\/vc_toggle][vc_toggle title=”2. Are Soft Space\u2019s products and services EMV compliant?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635650959{padding-left: 50px !important;}”]Yes, it is. We take security very seriously. Soft Space products and services are both EMVCo Level 1 and Level 2 certified, so it is recognised and accredited worldwide.<\/span>[\/vc_toggle][vc_toggle title=”3. What are the benefits of the EMV compliant chip Card? ” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1688635659279{padding-left: 50px !important;}”]Your Card information is stored in the EMV compliant chip, making extraction of card information and cloning of card by fraud syndicates more difficult than existing magnetic stripe cards. <\/span><\/p>\n You will be able to enjoy improved security with the EMV compliant chip Card. <\/span>[\/vc_toggle][vc_toggle title=”4. Does Soft Space provide Chip & PIN or contactless solution?” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1688635669896{padding-left: 50px !important;}”]Yes, we do. Our payment solutions allow the use of Chip & PIN or contactless to process card payments on the go.<\/span>[\/vc_toggle][vc_toggle title=”5. What mobile platforms do you support?” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1688635679503{padding-left: 50px !important;}”]We support all of the latest platforms in Apple, Android and Windows. <\/span>[\/vc_toggle][vc_toggle title=”6. How do you charge?” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1721376053902{padding-left: 50px !important;}”]To learn more about our packages, email us at <\/span>hello@softspace.com.my<\/span><\/a> or call us at +603 7494 1222. One of our Account Relationship Manager will get in touch with you.<\/span><\/p>\n The rates may vary depending on local Bank charges, country of operation, average ticket size and the nature of your business. <\/span>[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Security” tab_id=”1544009045588-262263b4-7569″][vc_empty_space height=”120px” css=”.vc_custom_1542170549840{padding-left: 50px !important;}”][vc_column_text css_animation=”fadeInUp” el_class=”faqtitle”]Security<\/strong><\/span>[\/vc_column_text][vc_toggle title=”1. What happens if my chip card reader is lost or stolen?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635720087{padding-left: 50px !important;}”]If your chip card reader falls into the possession of a non-authorised user, don’t fret – as they will not be able to perform any transactions with our EMV payment platform.<\/span><\/p>\n This is because each chip card reader comes with a unique serial number that is specifically linked to your account and will only work with your device that has been granted access and permission through the Application.<\/span><\/p>\n We also ensure that the cardholders’ information is never stored within the device or the chip card reader at all times. All data traffic is strongly encrypted from end-to-end.<\/span>[\/vc_toggle][vc_toggle title=”2. How secure are your products and services?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635738792{padding-left: 50px !important;}”]Soft Space deals with payments and transactions every day, hence security risk management and data protection require a high level of security and regulatory compliance – we want to build a foundation of trust with our clients. <\/span><\/p>\n Our platforms and products adhere to the highest level of global security standards. Our solutions have been through numerous penetration tests, strict scrutiny compliance and meticulous procedures before being adopted by financial institutions all over Asia. <\/span><\/p>\n We are certified by EMVCo, PCI DSS and other major card schemes, making our card readers secured and recognised globally. <\/span>[\/vc_toggle][vc_toggle title=”3. What is the warranty for our payment card reader? ” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1721376182691{padding-left: 50px !important;}”]The card readers are under warranty for one (1) year from the date of purchase. The warranty does not cover damages found to be caused by the customer, including but not limited to water damage, drops, dents, extreme heat\/cold damage, pressure, evidence of tampering of the casing and\/or damages to internal components. Customers shall be liable for lost or stolen card readers. <\/span><\/p>\n Soft Space reserves the rights to collect the balance of payment for lost or stolen card readers. <\/span><\/p>\n If you have any questions, please get in touch with us at <\/span>hello@softspace.com.my<\/span><\/a><\/span>[\/vc_toggle][vc_toggle title=”4. How do you report any security concerns about our solution?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1701835848224{padding-left: 50px !important;}”]Customers and partners can contact Soft Space via support@fasspay.com to report potential security concerns you believe you have discovered. Please include the following information and encrypt the message using our<\/span>\u00a0public PGP key<\/a>:<\/span>\u00a0<\/span><\/p>\n a. Your organisation and contact name;<\/span><\/p>\n b. <\/span>The affected product or solution name;<\/p>\n c. The affected product or solution version;<\/span><\/p>\n d. A brief description of the potential vulnerability; and<\/span><\/p>\n e. Supporting details such as configuration, steps used to reproduce or screen capture of the concerns you have.<\/span>[\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][vc_empty_space height=”60px”][vc_row_inner el_class=”hide-desktop”][vc_column_inner][vc_column_text css_animation=”fadeInUp” el_class=”faqtitle” css=”.vc_custom_1688635961591{padding-left: 30px !important;}”]<\/p>\n General<\/strong><\/span><\/p>\n [\/vc_column_text][vc_toggle title=”1. Who is Soft Space Sdn. Bhd. (975870-D) (Soft Space)?” style=”round_outline” css_animation=”fadeInUp” css=”.vc_custom_1688635408280{padding-left: 30px !important;}”]We are a financial technology company that provides value-added services for the banking and payment industry. Our solutions are certified by EMVCo, PCI DSS and other major card schemes, making it secured and recognized globally. <\/span>[\/vc_toggle][vc_toggle title=”2. Who can apply to use your services?” style=”round_outline” css_animation=”fadeInUp” css=”.vc_custom_1688635419426{padding-left: 30px !important;}”]Our solution is catered for everyone, whether you are a business owner with a few branches or an individual who is just starting out. <\/span><\/p>\n You can get hold of our solutions from our merchant acquiring arm Fass Payment Solutions Sdn. Bhd. (Fasspay) if you are within Malaysia. <\/span>[\/vc_toggle][vc_toggle title=”3. What other products and services do Soft Space offer?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1721375803261{padding-left: 30px !important;}”]We have different payment platforms to cater different tiers of merchants and not only that, we can customize the solutions to fit your business needs. So whether you\u2019re an owner who\u2019s interested in having their own e-wallet or payment terminal devices, we got you covered!<\/span><\/p>\n For more information, drop us an email at <\/span>hello@softspace.com.my<\/span><\/a> or call us at +603 7494 1222. <\/span><\/span>[\/vc_toggle][vc_toggle title=”4. I\u2019m interested in getting a payment terminal, so what do I do now?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1721375654096{padding-left: 30px !important;}”]If your business is based in Malaysia, you can email us at <\/span>hello@softspace.com.my<\/span><\/a> or call us at +603 7494 1222 – One of our Account Relationship Manager will get in touch with you as soon as they can.<\/span><\/span><\/p>\n You can browse through <\/span>www.fasspay.com<\/span><\/a> to see the different payment options that we offer that suit your business\u2019s payment needs. We understand that not all businesses operate the same way, so we try to accommodate you as best as we can. <\/span><\/span><\/p>\n If you are\u00a0based in other countries, you can find a partnered bank that has our products. If your desired bank is not on the link, then not to worry! Just contact us and we can try to work things out for you.<\/span>[\/vc_toggle][vc_empty_space height=”60px”][vc_column_text css_animation=”fadeInUp” el_class=”faqtitle” css=”.vc_custom_1688635970239{padding-left: 30px !important;}”]<\/p>\n The Platforms<\/strong><\/span><\/p>\n [\/vc_column_text][vc_toggle title=” 1. What is EMV?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635460668{padding-left: 50px !important;}”]Yes, it is. We take security very seriously. Soft Space products and services are both EMVCo Level 1 and Level 2 certified, so it is recognised and accredited worldwide.<\/span>[\/vc_toggle][vc_toggle title=”2. Are Soft Space\u2019s products and services EMV compliant?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635472377{padding-left: 50px !important;}”]Yes, it is. We take security very seriously. Soft Space products and services are both EMVCo Level 1 and Level 2 certified, so it is recognised and accredited worldwide.<\/span>[\/vc_toggle][vc_toggle title=”3. What are the benefits of the EMV compliant chip Card? ” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1688635481889{padding-left: 50px !important;}”]Your Card information is stored in the EMV compliant chip, making extraction of card information and cloning of card by fraud syndicates more difficult than existing magnetic stripe cards. <\/span><\/p>\n You will be able to enjoy improved security with the EMV compliant chip Card. <\/span>[\/vc_toggle][vc_toggle title=”4. Does Soft Space provide Chip & PIN or contactless solution?” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1688635491729{padding-left: 50px !important;}”]Yes, we do. Our payment solutions allow the use of Chip & PIN or contactless to process card payments on the go.<\/span>[\/vc_toggle][vc_toggle title=”5. What mobile platforms do you support?” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1688635502619{padding-left: 50px !important;}”]We support all of the latest platforms in Apple, Android and Windows. <\/span>[\/vc_toggle][vc_toggle title=”6. How do you charge?” style=”square_outline” color=”black” css_animation=”fadeInUp” css=”.vc_custom_1566292198338{padding-left: 50px !important;}”]We have no plans to be an acquirer at the moment. However, we are working with our global partners, together with acquiring banks to bring our unique EMV payment solution to you. Therefore the rates may vary depending on local Bank charges, country of operation and the nature of your business.<\/p>\n If you are based in Malaysia \u2014 You can learn more and attain our solution via Fasspay<\/a> the official acquiring and merchant on-boarding arm of Soft Space.<\/p>\n If you are based in other countries \u2014 kindly click here<\/a> to view the list of banks you can find our solutions at. If your desired bank is not in the list, rest assure, we are in talks and at the same time, undergoing vigorous security tests with most of the acquiring banks in this region.<\/p>\n Meanwhile, you can register here<\/a> for regular updates on news and happenings at Soft Space. You will be the first to know when we are ready to launch in your country.[\/vc_toggle][vc_empty_space height=”60px”][vc_column_text css_animation=”fadeInUp” el_class=”faqtitle” css=”.vc_custom_1688635979760{padding-left: 30px !important;}”]Security<\/strong><\/span>[\/vc_column_text][vc_toggle title=”1. What happens if my chip card reader is lost or stolen?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635526593{padding-left: 50px !important;}”]If your chip card reader falls into the possession of a non-authorised user, don’t fret – as they will not be able to perform any transactions with our EMV payment platform.<\/span><\/p>\n This is because each chip card reader comes with a unique serial number that is specifically linked to your account and will only work with your device that has been granted access and permission through the Application.<\/span><\/p>\n We also ensure that the cardholders’ information is never stored within the device or the chip card reader at all times. All data traffic is strongly encrypted from end-to-end.<\/span>[\/vc_toggle][vc_toggle title=”2. How secure are your products and services?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1688635539730{padding-left: 50px !important;}”]Soft Space deals with payments and transactions every day, hence security risk management and data protection require a high level of security and regulatory compliance – we want to build a foundation of trust with our clients. <\/span><\/p>\n Our platforms and products adhere to the highest level of global security standards. Our solutions have been through numerous penetration tests, strict scrutiny compliance and meticulous procedures before being adopted by financial institutions all over Asia. <\/span><\/p>\n We are certified by EMVCo, PCI DSS and other major card schemes, making our card readers secured and recognised globally. <\/span>[\/vc_toggle][vc_toggle title=”3. What is the warranty for our payment card reader? ” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1721375899502{padding-left: 50px !important;}”]The card readers are under warranty for one (1) year from the date of purchase. The warranty does not cover damages found to be caused by the customer, including but not limited to water damage, drops, dents, extreme heat\/cold damage, pressure, evidence of tampering of the casing and\/or damages to internal components. Customers shall be liable for lost or stolen card readers. <\/span><\/p>\n Soft Space reserves the rights to collect the balance of payment for lost or stolen card readers. <\/span><\/p>\n If you have any questions, please get in touch with us at <\/span>hello@softspace.com.my<\/span><\/a><\/span>[\/vc_toggle][vc_toggle title=”4. How do you report any security concerns about our solution?” style=”simple” css_animation=”fadeInUp” css=”.vc_custom_1701835890841{padding-left: 50px !important;}”]Customers and partners can contact Soft Space via support@fasspay.com to report potential security concerns you believe you have discovered. Please include the following information and encrypt the message using our<\/span> public PGP key<\/a>:<\/span>\u00a0<\/span><\/p>\n a. Your organisation and contact name;<\/span><\/p>\n b. <\/span>The affected product or solution name;<\/p>\n c. The affected product or solution version;<\/span><\/p>\n d. A brief description of the potential vulnerability; and<\/span><\/p>\n e. Supporting details such as configuration, steps used to reproduce or screen capture of the concerns you have.<\/span>[\/vc_toggle][\/vc_column_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1542089095328{padding-top: 110px !important;padding-bottom: 110px !important;}” el_class=”ask-sec”][vc_column css=”.vc_custom_1517197536892{padding-top: 0px !important;}”][vc_column_text]<\/p>\n [\/vc_column_text][vc_separator color=”custom” border_width=”4″ el_width=”10″ accent_color=”#99ad1f” el_class=”text_sep”]Thinking of growing your business?<\/span><\/h2>\n
Drop us a message and we’ll contact you soon<\/span><\/span><\/h4>\n